Category: IT Service Desk
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Read more: IT support and cyber security: How the IT service desk is your first line of cyber defense
An employee’s laptop is slow, and strange pop-ups appear. They submit a help desk ticket. On the surface, it’s a minor technical problem, a small drain on productivity. But this…
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A 5-point IT service desk strategy for employee satisfaction
Read more: A 5-point IT service desk strategy for employee satisfactionFor many enterprises, the IT service desk is often viewed as a bottleneck, synonymous with long wait times and inconsistent support. This frustration from company employees is more than an…
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IT service desk best practices: Driving productivity across your organization
Read more: IT service desk best practices: Driving productivity across your organizationIn the modern enterprise, where downtime can cost as much as $1 million per hour, the efficiency of IT support is a critical component of business success. Unfortunately, today’s IT…
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How effective IT service desk management improves business efficiency
Read more: How effective IT service desk management improves business efficiencyWhen a critical project stalls because of lingering IT tickets, the impact goes far beyond a single delayed task. These small service issues disrupt workflows, lower team morale, and pull…
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What to expect from a professional IT service desk
Read more: What to expect from a professional IT service deskIt’s Tuesday morning, and a critical server is down. Your team can’t access essential files, an important deadline is looming, and your lead IT specialist is swamped with a dozen…