Soteria Services
IT Helpdesk Services
Soteria offers all levels — from end-user helpdesk to advanced engineering support. Our unique customer-tailored portals allow us to customize our support for each client.
What Soteria can do
IT Helpdesk for better Customer Support
We break the mold by implementing AI resources to automate low-tier problem solving and empowering end-users to self-resolution. Soteria helpdesk serves as the essential lifeline between our valued partners and efficient problem resolution, allowing us to provide white-glove customer support. We streamline Service Requests for efficiency while also providing friendly and quick break-fix support for incidents. Agents are available via Chat, Phone, and ticket submission through a customized portal for end users.
Service desk
- Software/application support
- Level I, II, III support
- Chat, phone, email ticketing
- Business process workflow
Microsoft Support
- Software/Application Support
- Application migration
- Legacy-to-cloud transformation
Procurement
- Worldwide distribution
- Windows and Apple products
- Life-cycle management
Services