Hosted VoIP or Hosted PBX? Part 2

What is the difference? Last week we discussed this topic and definitions, today we’ll decide … Is it hosted VoIP or hosted PBX?

 

It is hosted PBX (really).

 

As VoIP stands for “Voice over Internet Protocol” and refers to the protocol, the means by which the information is traveling across the internet. Hosted PBX, on the other hand, is what generates the IP traffic. Without the PBX, you don’t have any “V” to send “over IP.”

 

Did this solve one of the last remaining mysteries of the universe? No.

 

 

Making your business communication system an asset is what Soteria is all about: You Connecting to the world of business. Soteria is proud to introduce our new site for all-things cloud PBX – uconnect.soteria365.com. What will you find on the site? Explore.

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

Hosted VoIP or Hosted PBX?

What is the difference? I hear these terms used interchangeably almost every day but are they the same? Let’s look at definitions.

 

What is VoIP?

 

VoIP stands for “Voice over Internet Protocol” and refers to sending communications across an IP-based network vs. the traditional proprietary voice network of yester-year. Starting in the early 2000’s, technology enabled voice traffic to run on these existing data networks eliminating the need for different cabling, separate protocols, proprietary equipment, etc.

 

What is PBX?

PBX stands for “private branch exchange.” In the old days, when the Bell System had a monopoly on telecommunications, the calls were “exchanged” by these large PBX systems sitting in non-discrete brick buildings. Later, as the capabilities moved on-premise, especially in large businesses, where 100’s of phones needed to be routed locally.

 

What about the term “hosted”?

 

This term, when thrown in front of either of these terms, means that customers are getting these services from the cloud vs. having their own on-premise. So, hosted VoIP vs. hosted PBX – the same or different? We will pick this up tomorrow.

 

 

Making your business communication system an asset is what Soteria is all about: You Connecting to the world of business. Soteria is proud to introduce our new site for all-things cloud PBX – uconnect.soteria365.com.  What will you find on the site? Explore.

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

The Net Neutrality Debate – Part 1

Have you heard about the latest proposals from the FCC on “net neutrality?” Do you care? If you don’t, you should.

 

The concept of net neutrality sounds very noble and, in some aspects, it is. The concept, coined by Columbia University law professor Tim Wu, states that:

 

“Network neutrality is best defined as a network design principle. The idea is that a maximally useful public information network aspires to treat all content, sites, and platforms equally. This allows the network to carry every form of information and support every kind of application. The principle suggests that information networks are often more valuable when they are less specialized — when they are a platform for multiple uses, present and future.”

 

An example of this idea is like the electrical grid. It is less specialized. You can plug anything in that needs electricity and it will work any pace, any time, anywhere. There is power in being less specialized.

 

However, as politicians have a tendency to do, they tend to never aim for true north. There is always some declination that causes them to veer off-course. The issues here is classifying broadband as a utility. Think again of an electrical utility, while less specialized, it is highly regulated; specifically, the government sets pricing and imposes taxes.

 

This is what people in the tech world fear. Changing the classification of broadband internet from a high speed information service to a telecommunications service opens Pandora’s Box. Take a look at your cell phone bill and count the taxes you pay.

 

How can you have something “open and free” when it is regulated?

 

 

Making your business communication system an asset is what Soteria is all about: You Connecting to the world of business. Soteria is proud to introduce our new site for all-things cloud PBX – uconnect.soteria365.com. What will you find on the site? Explore.

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

uConnect – Your Connections to the World

Soteria is proud to introduce our new site for all-things cloud PBX – uconnect.soteria365.comWhat will you find on the site … let’s explore.

 

Title: uConnect is a play off the words “Your Connection”, which is what cloud-hosted PBX is all about. Your connection: to anyone, on any device, at any time, anywhere.

 

Features: what type of service do you get?

  • Unlimited Domestic Calling: no more charges for domestic long-distance
  • Keep existing number or get a new one: bring 800- or local-numbers with you! New business? Let us help you pick a new one.
  • Enable BYOD devices (mobile/tablet): integration with bring-your-own-devices is critical in today’s business environment, we meet your needs.
  • HD Voice Quality: crystal clear voice.
  • Call forward to mobile: or to any other device or person(s).
  • Voicemail to email: a must-have for ease of access.
  • Auto-attendant: don’t let the phone ring and ring if you are not there – provides a voice for your business when you are not there.
  • Conference Bridge: each account comes with conference bridge capability to connect multiple employees, customers, vendors, etc. at the same time!
  • All-inclusive pricing: no multi-page, acronym-filled, fine print billing statements – just a few easy to understand line items each month.
  • No long-term contracts: if you like us, keep us; if not, we’ll help you transition your numbers to someone else.

 

How will it help my business? THE most important part.

  • No Capital Investment: no more on-premise switches to buy.
  • Hands-Off, Worry-Free Migration & Onboarding: getting there doesn’t have to be difficult.
  • Simple We-Based Administration: if it is not easy you won’t use it AND we want you to use it!
  • Superior Reliability: uptime is all-the-time … and you don’t have to manage it!

 

Making your business communication system an asset is what uConnect is all about: You Connecting to the world of business.

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

Voice In the Cloud – To Fax or Not to Fax

Last night there was a Facebook thread from a friend explaining that someone had the audacity to request they send a fax. A fax? “Who uses a fax, let alone have a fax machine,” she exclaimed. If you are using cloud communications fax is easy. (Even though you may not use it very often.)

 

We continue our series this week is on cloud voice communications. What do you know (or think you know) about this powerful solution?

 

Fax. Still remember the first time I saw one and someone explained what it was to me. It was an ex-Army guy who said they had started using that technology as far back as the 60’s in the military (this was the early 80’s). Slide the paper in the machine, machine converts the text and images to a series of dots, transmits the dots and they are then recreated, on a piece of paper, on the other end. We thought Spock had shown up.

 

Faxing today is still necessary in some industries; mostly due to signature requirements for legal, medical, pension and other signatory needs. If you are one of them and still use an actual physical machine, the question is why? If you are still paying for a POTS line to put your fax machine on, the question is why? If you are still receiving faxes on paper, the question is why?

 

Soteria’s uConnect hosted PBX services comes with fax capability for each individual user. Each user has his/her own fax number if they wish, application to generate and send faxes from the desktop, receive faxes as emails, automatically forward to a person or distribution. No more waiting to hear the fax tone and hoping there is paper, and toner, no paper jams, etc.

 

Want to talk fax??

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

Super Bowl and Allison – What is the @ again?

 

 

Super Bowl commercials.  Typically, they are one of the highlights of the “Big” day but his year, however, I would say was an exception.  No one commercial really hit a broad appeal and created something that went “viral.”.

 

I did find one humorous, however, and that was the BMW commercial with Bryant Gumbel and Katie Couric trying to come to terms with the “internet” and that “a” symbol-thingie.  (See video below)

 

http://youtu.be/ARzbqxmTDEU

 

That was 21 years ago and today we take those things as common knowledge.  It made me think of cloud voice communications in 2015 – what do you know (or think you know?)  Some observations for you to ponder.

 

Voice can go anywhere.

Voice can be sent to (almost) any device.

Voice can be sent to different places simultaneously.

Voice can turn into something besides voice.

 

Like Allison, we will examine these concepts this week.  Allison?

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

Hosted PBX – How Will It Help My Business? Your Connections to the World of Business

This week we will be concentrating on the question of “How can changing to a hosted PBX solution for your telephony needs help your business?” Important question and we have answers.

 

On Day 5, a summary of Soteria’s uConnect offering. When you boil all the advantages of cloud-hosted PBX, they can make a substantial impact financially, administratively as well as bringing new capabilities – what do these mean for your business?

 

  • Unlimited Domestic Calling: no more charges for domestic long-distance

  • Keep existing number or get a new one:  bring 800- or local-numbers with you! New business? Let us help you pick a new one

  • Enable BYOD devices (mobile/tablet): integration with bring-your-own-devices is critical in today’s business environment, we meet your needs.

  • HD Voice Quality: crystal clear voice.

  • Call forward to mobile: or to any other device or person(s).

  • Voicemail to email: a must-have for ease of access.

  • Auto-attendant: don’t let the phone ring and ring if you are not there – provides a voice for your business when you are not there.

  • Conference Bridge: each account comes with conference bridge capability to connect multiple employees, customers, vendors, etc. at the same time!

  • All-inclusive pricing: no multi-page, acronym-filled, fine print billing statements – just a few easy to understand line items each month.

  • No long-term contracts: if you like us, keep us; if not, we’ll help you transition your numbers to someone else.

 

Making your business communication system an asset is what uConnect is all about: you connecting to the world of business.

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

Hosted PBX – How Will It Help My Business? Reliability

This week we will be concentrating on the question of “How can changing to a hosted PBX solution for your telephony needs help your business?” Important question and we have answers.

 

On Day 4, we are exploring reliability. Having a phone that is unreliable is like having no phone at all. When people call, phones need to work. Soteria’s uConnect provides world-class reliability – what does this mean for your business?

 

  • Powered by top-tier datacenters: what this means is that your system is replicated at multiple sites across the United States.

  • Managed 24/7 by a team of experts: some of the top voice experts are on your team, you just don’t have to hire them!

  • Vigilant system monitoring: having immediate access to system health and uptime is critical, and it’s yours 24×7.

  • High-availability components: built on state-of-the-art technology, our customers have to access the same components that Fortune 100 companies utilize every day.

  • Redundant network providers: the datacenters are connected to multiple network providers for multi-layer redundancy.

 

Reliability. It’s what the traditional Bell System was built on and what people have come to expect in their telephone system. In 2015, you can have the same reliability with cloud-hosted PBX.

 

Ask for a free trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

Hosted PBX – How Will It Help My Business? Simple, Web-Based Administration

This week we will be concentrating on the question of “How can changing to a hosted PBX solution for your telephony needs help your business?” Important question and we have answers.

 

On Day 3, we want to explore how simple it is to manage your cloud-based telephones. For starters, it is graphical, intuitive browser-based interface. Want to make changes, it is quick and easy. Want to add or delete Users, it is quick and easy. What does this mean for your business?

 

  • Easy moves, adds & changes: if you can open a browser, you can administer the system!

  • Manage all settings: no more calling “experts” to make changes, you are in-charge of all system settings.

  • Add & remove features: no more memorizing system code, the graphical interface allows turning off-on features with just a click of a mouse.

  • Provision new phone numbers:   adding a new User or adding a new number? Your User portal allows for self-provisioning in minutes.

  • Manage multiple offices & remote users: geography doesn’t matter anymore – all sites and users administered from the same browser!

  • Users administer their own phones: for basic functions, users can add their phone number and pin and be self-supporting.

 

Administration – it costs time and money (and causes headaches!) Find out how simple it is by requesting a free trial today.

 

Ask for a FREE trial or quote today. Or, if you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect! (Click HERE)

 

 

 

Hosted PBX – How Will It Help My Business? Worry-Free Migration

This week we will be concentrating on the question of “How can changing to a hosted PBX solution for your telephony needs help your business?” Important question and we have answers.

 

On Day 2, we want to explore how you get from an on-premise to a cloud-based telephony solution. Simply put: it’s a hands-off, worry-free migration process. Soteria provides clients with easy-to-access on-line forms for inputting user information as well as porting information for existing 800- or local-numbers. What does this mean for your business?

  • Plug-in and go: once the information is gathered, phones are pre-programmed and sent to the site ready to “plug-and-go.”

  • Keep your existing phone numbers: want to bring toll-free or local numbers along? NO problem, we handle all the porting for you.

  • Ensure your network is voice-ready: we also evaluate your existing broadband connections to make sure you have the best experience possible – free!

  • User set-up: your User interface is configured so you don’t have to!

  • You guide direction and pace: we work on your schedule, not ours; including, managing your implementation in stages vs. all-at-once.

  • Extensive experience & proven processes: With years of proven telephony integration – no one does hosted migration better than Soteria!

 

The process of converting from your existing system to a cloud hosted is easy and worry-free. Ask for a free trial or quote today.

 

If you would like to discuss Soteria’s portfolio of uConnect offerings, please schedule a time to connect!  (Click HERE)