3 Advantages of Cloud-Based Telephony Over Traditional Systems

Why are so many businesses moving to the cloud?

When it comes to managing and coordinating all aspects of communication in your business, simplicity can seem far from achievable. It is often more easily said than done when having to deal with multiple providers — including services for telephony, conferencing, and instant messaging, paying high service costs and fees, and installing hardware equipment. So what is the solution to these common problems? The answer may lie within the cloud.

Here are the top 3 advantages of cloud-based telephony.

Cost Reduction

Unlike traditional PBX phone systems, cloud-based phone systems are stored and transferred through software via the internet. Because there is no need for hardware, the user does not have to purchase or manage the equipment. Instead, it is the provider’s responsibility to host or maintain the system– also known as hosted VoIP (Voice over Internet Protocol). This alone can greatly reduce management, operational, and service costs, while diminishing the need for IT staff.

Collaborative Features

Cloud telephony provides an array of modern features packaged with or as “add-ons” to the service for improved connectivity. Providers, such as Nextiva, offer functions ranging from voice and fax to email, auto attendant, call answering and forwarding, conferencing, web collaboration, mobile applications for all devices, and many more. Specified plans and pricing are based on the size and desires of your business; with customization being offered as an option when necessary.

Higher Level Professionalism

Being able to communicate and work efficiently is the goal of every business. According to a survey reported by Forbes, 93 percent of organizations are now experimenting with cloud-based services. With more professionals and consumers on the Internet every day, it would make sense as to why business is shifting from traditional methods. Not only can users take advantage of lower costs and integrated features, but also the ability to revamp their infrastructure, better utilize employee time, and mobilize the office space.

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